Our self-service platform is live!

Hello there!

Guess what? You can now carry out some services from the comfort of your homes or on the go without having to speak with any of our Contact Centre Consultants. Awesome, right?

Introducing our self-service platform- Contact Centre Interactive Voice Response (IVR). The IVR is a technological innovation that allows a computer to interact with you through the use of voice tones via a keypad. It also allows you to interact with our host system via a telephone keypad.

With our IVR platform, all you need do is simply dial 07003290000 and easily carry out actions on your account including:

  • Block debit cards (MasterCard and Verve)
  • Reset Internet Banking password
  • Reset FCMB Mobile Plus login password
  • Increase Limit on FCMB Mobile Plus
  • Enable transfer on Internet Banking
  • Adjust limits on our Internet Banking (Personal)
  • Switch easily between own account numbers without having to terminate the call
  • Transfer funds within FCMB
  • Airtime recharge to all major networks for self and 3rd party
  • Account balance enquiry
  • Account history enquiry (last five transactions)
  • Telephone Banking PIN setup and change

Here are some of the benefits of using the (IVR) platform:

  • No need to speak with an agent for some basic requests and banking transactions
  • Conveniently carry out transactions from the comfort of your home
  • Reduced wait time
  • Increase customer satisfaction
  • More efficient Contact Centre
  • Another convenient way of transacting via your telephone
  • Secure transaction processing using telephone banking PIN and hardware token
  • Many other value-added services.

How to get started?

Simply dial 07003290000 or 01-2798800, and follow the voice prompt to experience our self-service.

READ  Hey Flexxer, you can get 10% extra airtime if you recharge using our *329# codes.

Go spread the good news! Other services will be added soon.

For more information, please send an email to customerservice@fcmb.com.

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