Have you ever just wanted to give a difficult client gbas gbos for all the wahala they are giving you? Have you also reacted negatively to your client and lost that customer or maybe you have had to fire clients yourself?
The problem with letting difficult clients go is that they can spoil market for you, badmouthing your service and giving bad reviews. No matter how much you pray, you are bound to at some point meet a difficult client.
If you run a business, work as clientele or offer services that require you to speak to clients, this article is for you.
1. Listen again
The first time they explained what they wanted, you were so sure you understood and carried it out accordingly, but now they are telling you it is not what they demanded. So, listen again. The problem might just be that they are unable to communicate effectively what they need to you.
2. Put yourself in your client’s shoes
Empathizing with a client’s problem can help them relax. So, put yourself in their shoes and trace the source of their frustration. That will help you figure out the solution.
3. Do not match their voice
When their message isn’t clear, they tend to raise their voice out of frustration. You do not need to show yourself by matching their tempo. Lower yours. Be the rational and understanding one. Their anger will generally dissipate if you approach the situation with a calm, clear mind, unaffected by the customer’s tone or volume.
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4. Remember it’s not a personal vendetta
Do not let it get to you or make you think that the client is just out to get you or ruin your business. They are simply dissatisfied with your service. So, do not let the matter sway into personal stuff as it can result in hurting either party or both.
5. Speak openly if there is an audience
Some clients are just bad and there’s nothing you can do about them. In order for them not to ruin your reputation and business, address the issue not only to the difficult customer but to others watching, so that the right rumour as to how you handled the situation is passed.
6. Explain in detail what you intend to do
Do not say ‘I will see what I can do’ because after you are done, they might just reject it again. Explain exactly what you are going to do about the situation so that they can agree with it and resolve the conflict.
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