Vishing scams are unsolicited phone calls from fraudsters claiming to be a staff of your bank, and trying to get you to part with sensitive details about your account.
These scams are on the rise, so we implore you to beware of unsolicited phone calls.
How Vishing works:
- A customer receives a phone call from a local number, claiming to be calling from FCMB
- The fraudster confirms your account name, date of birth and BVN, and then claims that your BVN has some issues that needed to be fixed immediately for you to continue to operate your account.
- The fraudster then requests for customer’s debit card details including PAN (16-digits number at the back of the card), CVV (3-digit security code also at back of the card), Expiry Date and debit card PIN
- The unsuspecting customer shares these details after which the fraudster initiates an online transaction with the customer’s card.
- The fraudster then calls again to retrieve the one-time password (OTP) sent to customer’s registered telephone line to authorize the transaction while pretending to need the OTP to finalize resolution of the bogus issue.
- A few minutes later, the customer is shocked to see debit alerts, and his account emptied.
We implore you to be very alert. If someone calls asking for money or your personal banking information, hang up. Never disclose your banking details to anyone, especially strangers.
If you suspect that your account information has been compromised, please call FCMB customer service immediately on 0700 329 0000 or send an email to FraudDesk@fcmb.com
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