In light of the past Customer Service week, we thought to put the spotlight on Customer Service Representatives for a bit. Whether they are in banks, hospitals, offices and so on, Customer Service Representatives have helped answer our questions, offered solutions, direct our orders and directed us to the right channel.
We appreciate all the patience they have had to muster in dealing with difficult or talkative clients, don’t we? But if you ask them to share their experiences, they’d have a lot to tell you about the different kinds of personalities they’ve had to deal with, including you, probably. LOL.
Come on, let’s see some of the funny and awkward questions they have been asked;
1. Are You Single?
There are those customers after listening to a customer service officer speak with a sweet voice and treat them nicely, they just blurt out the question and ask if they could take he/she out on a date. These guys are hit on, on a regular basis.
2. Is this not Chiamaka?
Just as the representative is explaining the situation, he interrupts and asks ‘Is this not Mazi Okonkwo’s daughter? Chiamaka, is that not you?’ ‘No, sir, this is Judith’. ‘Come on, get away you there, this is Chiamaka!’ LOL…some customers, right?
3. Can you advise me?
Then, there are the bored folks. They did not call to inquire about direct services, they call over mundane and totally out-of-place stuff. They want to know how they can get back with their ex or just want to talk.
4. Where can I buy a legit gun?
Okay, this one is mainly to get under the skin of the representative. They were dissatisfied with the service rendered and are insinuating that they will shoot the customer care representative. Humph, as if! But, then, there are those who are looking to buy something and don’t know where to find it, so they ask customer care, not caring what field they are in.
5. Can I give you some advice?
Every representative wants to run from these sets of people. They want to advise on how you talk to people, about your life and they have a lot of credit to burn.
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6. What is wrong with google?
What? Questions like this leave representatives dazed and confused because they do not know what to answer. ‘I don’t know, sir, I don’t work there.’ should suffice.
7. Sister, can you send me recharge-card?
Seriously, they are out there. They call random numbers and beg for airtime or data. LOL…Naija! The only thing left to do is hiss and slam the phone down.
8. Who is your boss, transfer me, so I can ask him to fire you!
You have to wonder if they expect the customer service representative to truly transfer the call to the boss or it’s just a tactic to instil fear.
9. Abeg, una get vacancy?
Biko, the country is not smiling and handing out jobs. This one is understandable. Especially when you know you think your voice is just as sweet as the customer care personnel.
10. I don’t like your voice, can you transfer me to a female representative?
Who doesn’t want to hear the soothing voice of the opposite sex? Can you blame them?
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